Gift Store FAQ's
1 How many days to ship?
When we receive payment your item will be shipped by Canada Post airmail from Chelsea, Quebec, You will receive an email noting the shipping date and if applicable tracking #.
SHIPPING GUIDELINES: Covid19 has created a shipping backlog which is delaying shipping times.
Canadian address: usually one week or less. update: Depending where you live in Canada 1-3 weeks.
USA address: usually a week or more. update: shipping is been held up at the border so it's taking 5 weeks or more.
International address: usually two weeks or more. update: shipping is been held up at the border so it's taking 6 weeks or more.
2 Is my payment secure?
Yes it is, there is SSL certificate installed.
3 What's the easiest and quickest way to make a purchase?
In my Giftstore add your items to your bag and proceed to check out to pay with either your credit card or Paypal.
4 What about tax?
I don't charge tax.
5 Do you accept other currencies?
All items are listed in Canadian funds. The currency of your choice will be automatically converted to Canadian funds at time of purchase.
6 How do video downloads work?
For one price you have two video offers. You can view your video(s) with unlimited streaming on any of your devices and you can also download the file on your computer . Before you can watch or download you have to sign up in my giftstore to make a purchase.
After signing up for an account and paying for your selected video this will allow you to Watch by unlimited streaming and/or Download the each MP4 file.
WATCH VIDEO(S) - Your purchased video(s) will have unlimited streaming on my site and you can view them whenever you wish on any of your devices tiny or large using our bandwidth.
DOWNLOAD(S) - Your purchased video(s) will download to your computer they range from 1 GB+ which takes approx an hour+ depending our your bandwidth speed. Note MAC users need to download my MP4 file to itunes then you can enjoy watching them.
Contact Becky if you have problems please.
7 What is redcanoes shipping address?
P.O. Box 1735, Chelsea, Quebec, J9B 1A1 Canada
8 Will my purchase arrive before Christmas or for other celebrations?
To try to ensure on time delivery at busy times allow: Covid19 has added to the shipping times it's anyone's guess how long it will take.
Canadian addresses 1 week.
USA addresses 3 weeks.
International addresses 4 weeks
Rush Xpresspost quote email email@example.com
Canadian addresses 2 days
USA addresses 6 days.
9 Do we accept returns?
If an item is defective we will be happy to replace it. Please email firstname.lastname@example.org and we will arrange to ship you a replacement.
10 Do the DVD's work in all countries?
DVD players sold today in PAL countries play North America dvds. If my dvd does not play unlock your player by inputting a unlock code in your remote control to region "0" (region-free).
Search - "unlock your DVD player to region free" - when prompted enter player brand - select code - punch code in your remote and enjoy watching my movie. Info at Wikipedia.
History of codes:
When the DVD format was first launched companies wanted to make lots of money. They assigned different regions on specific players. The public was outraged so DVD player companies bowed to the public pressure so the players sold today are multi-region players.
11 Why is the giftstore called redcanoes?
The red canoe has become synonymous with the Mason family. It started with Bill Mason, the author, artist, Academy Award nominated film maker and canoeing fanatic. Bill loved his red canoes and was rarely seen in anything else. So when it came time to create a family website it seemed natural to name it redcanoes. Although no longer with us Bill Mason passed along his passion for canoeing to his two children, Paul and Becky. Becky has continued Bill's film making tradition with her own instructional DVDs and also teaches canoeing, writes about paddling and also is a visual artist. Becky's husband Reid McLachlan is also an expert paddler and accredited instructor as well as an accomplished oil painter. Please visit our redcanoes giftstore.
P.O. Box 1735
J9B 1A1 Canada
The red canoe has become synonymous with the Mason family. It started with Bill Mason, the author, artist, Academy Award nominated film maker and canoeing fanatic. Bill loved his red canoes and was rarely seen in anything else. His children share this love, so when it came time to create a family website it seemed natural to name it redcanoes. We hope that you enjoy the visual art, videos, canoeing lessons and all the related information here.